Oakworth Announces Quality Standard Award
I’m sure we have all had disappointing experiences with businesses that have fallen short in terms of efficiency or quality. From poor service at a restaurant to a product which doesn’t live up to expectations, companies sometimes struggle to deliver the consistently high standards customers rightly expect.
Anyone embarking on a self-build project will know that there are a lot of things to think about (often in the middle of the night) and a few twists and turns to navigate before you get to the happy ending (i.e. raising a glass to your beautiful bespoke home). One of the biggest challenges is finding companies you can trust to deliver on quality. There is no shortage of timber frame companies to choose from – some shiny and new, others (like Oakworth) a little bit weathered but a consistent presence in the marketplace for many years. We were proud to celebrate the company’s ten-year anniversary earlier this year – toasting the self-build success stories as well as reflecting on our journey through an ever-changing construction landscape. The challenging times unfortunately resulted in a number of timber frame company casualties. I believe that it is testament to the experience and dedication of the team and the company’s commitment to quality that Oakworth continues to go from strength to strength.
Placing the customer at the heart of our business, Oakworth is dedicated to delivering quality products and services – at every stage, on every build.
Reflecting the importance of continually improving efficiency, I am delighted to share with you that Oakworth has been awarded an ISO9001 certificate – the most widely recognised quality management certification.
To gain certification, Oakworth went through a procedure to demonstrate the effectiveness of its quality management system (QTS), a system which includes the operational processes for the delivery and continual improvement of services. It was a rigorous process – and it really got us thinking about how best we can understand and respond to the needs of customers so resources can be allocated appropriately and efficiently.
It also reinforced the importance of creating a supply chain with integrity too and how we can help you to achieve the highest standards across your project through our network of trusted supply partners whose commitment to quality matches our own.
You are welcome to tap into Oakworth’s knowledge, expertise, connections and services at any time. Click here to contact our team of trusted advisors. We won’t let you down.
John Capper, MD